We want you to love your bows. Because they are handmade hair accessories, a few hygiene-related rules apply — please read them before ordering.
Cancellations
- You can cancel an order within 24 hours of placing it, as long as it has not been dispatched. Message us with your order number.
- Once an order has been dispatched it cannot be cancelled.
- Custom / personalised orders cannot be cancelled once we have started making them.
- We may cancel an order if an item is unavailable, a payment fails, or a Cash on Delivery order cannot be confirmed by phone. Any amount paid will be refunded in full.
Returns and replacements
For hygiene reasons, hair accessories cannot be returned or exchanged for change of mind. We will happily replace or refund an item if:
- it arrived damaged or defective, or
- you received the wrong item or colour.
Please contact us within 48 hours of delivery with your order number and clear photos (an unboxing video helps a lot). Once we confirm the issue we’ll send a replacement or issue a refund, whichever you prefer.
Refunds
- Approved refunds for prepaid orders are made to the original payment method (UPI, card, netbanking or wallet) within 5–7 working days of approval. Your bank may take a few extra days to show it.
- For Cash on Delivery orders, refunds are made by UPI or bank transfer to an account you share with us, within 5–7 working days of approval.
- Shipping charges are refunded only if the issue was our mistake.
Need help?
Email [PLACEHOLDER: email] or WhatsApp [PLACEHOLDER: phone] — see Contact Us.
Business details
Legal name: [PLACEHOLDER: legal business name]
Address: [PLACEHOLDER: registered address, city, state, PIN]
Phone / WhatsApp: [PLACEHOLDER: phone]
Email: [PLACEHOLDER: email]
GSTIN: [PLACEHOLDER: GSTIN, or remove this line if not registered]